Cisco collaboration technologies have evolved rapidly as organizations move from traditional on-premises communications toward cloud-based and hybrid collaboration environments. Professionals working with Webex and Cisco collaboration infrastructure increasingly need to understand cloud administration, hybrid services, calling, security, migration, device management, and application programming.

The 300-820 exam has undergone an important change. Cisco retired the previous 300-820 CLCEI (Implementing Cisco Collaboration Cloud and Edge Solutions) exam after February 2, 2026, replacing it with 300-820 CLHCT (Implementing Cisco Collaboration Hybrid and Cloud Technologies) v2.0 beginning February 3, 2026. Therefore, candidates preparing today should use the current CLHCT objectives rather than older CLCEI material.

The current exam is a 90-minute assessment and is available in English. Passing it earns the Cisco Certified Specialist – Collaboration Hybrid & Cloud credential and can satisfy the concentration requirement for CCNP Collaboration.

Understand the Current 300-820 CLHCT Exam

The updated exam focuses on Cisco collaboration cloud and hybrid technologies, including Webex Suite and device configuration, cloud administration, migration, security, and APIs and programmability.

Cisco's current v2.0 blueprint covers seven areas:

The exact exam objectives should be treated as the primary study checklist because Cisco can update exam topics over time.

Explore Cisco Collaboration Cloud Technologies

The first step is understanding how Cisco's collaboration portfolio has changed with the growth of Webex cloud services.

The current 300-820 blueprint includes Webex cloud architecture, Webex Suite applications and services, Webex Calling, cloud messaging, cloud meetings, and Webex device capabilities.

Candidates should understand the difference between collaboration services and how they work together.

For example, Webex Calling addresses cloud-based voice services, while Webex Meetings supports online meetings and Webex messaging provides communication capabilities. Understanding where each service fits makes it easier to approach configuration and troubleshooting scenarios.

Also review the relationship between cloud services and on-premises collaboration infrastructure because hybrid deployments remain an important part of the exam.

Master Webex Suite and Device Configuration

Suite and Device Configuration represents 25% of the current exam, making it one of the most important areas to study.

Cisco's current objectives include configuring Webex Suite capabilities, endpoints, Webex Calling, PSTN connectivity, dial plans, call permissions, and other collaboration components.

Candidates should understand how users, devices, locations, calling configurations, and dial plans work together.

A practical example is a company that moves some users to Webex Calling while maintaining other users on existing infrastructure. The administrator needs to consider numbering, routing, PSTN access, permissions, and user assignments.

Focus on the relationships among these components rather than memorizing isolated settings.

Learn Webex Calling

Webex Calling is an important component of Cisco's cloud collaboration environment. The current 300-820 objectives include calling configuration topics such as PSTN connectivity, dial plans, and call permissions.

Study how a cloud calling deployment is organized.

A business may have multiple locations, each with different dialing requirements and routing policies. Candidates should understand how location-specific configuration and dial plans influence how calls are handled.

Call permissions are another important area. Different users or locations may have different restrictions on the types of calls they are allowed to make.

Practice scenarios involving internal calls, external calls, PSTN connectivity, and different organizational locations.

Understand Cloud Meetings and Messaging

The current exam specifically includes troubleshooting cloud meetings and cloud messages.

Candidates should be able to reason through problems affecting collaboration services rather than assuming every issue is caused by an endpoint.

For example, a user may be unable to participate in a meeting because of an account, configuration, connectivity, or service-related problem. A messaging issue could similarly involve user configuration or cloud-service settings.

Develop a structured troubleshooting method. First determine whether the issue affects one user, one device, one site, or multiple users across the organization. This can help narrow the problem before changing configurations.

Explore Cisco Control Hub

Control Hub is central to managing Webex organizations.

The updated 300-820 exam includes organization and site administration through Control Hub, including user management, domains, security, integrations, site configuration, and enabling features.

Candidates should become comfortable with the administrative model.

User management involves tasks such as adding, removing, and modifying users. Organization management involves broader configuration such as domains, security settings, and integrations.

Site management can include configuring multiple sites, enabling features, and maintaining common site settings.

Think about which level of administration is required for a particular task instead of treating all Control Hub settings as equivalent.

Study Cloud Management and Monitoring

Cloud management is another significant area of the current exam.

Candidates should understand how to manage collaboration services and devices in a cloud-based environment. The official v2.0 objectives also include endpoint registration to the cloud and troubleshooting endpoint registration.

A useful study scenario involves a new collaboration device that cannot register properly.

Think through possible causes systematically: account configuration, network access, device configuration, cloud connectivity, authentication, and service settings.

The objective is to understand the administrative workflow well enough to isolate problems logically.

Learn Hybrid Collaboration Architecture

The updated exam retains an important focus on hybrid environments. Cisco's current CLHCT training covers hybrid integration and migration from on-premises Unified Communications Manager environments to the Webex cloud.

Candidates should understand Cloud Connected UC, Control Hub, hybrid services, and the overall migration process.

A hybrid environment can be more complex than a cloud-only environment because administrators must maintain communication between on-premises infrastructure and cloud services.

Study how organizations can gradually transition workloads rather than assuming every customer will migrate all collaboration services at once.

Understand Migration From On-Premises to Cloud

Migration involves more than moving users.

Cisco's current exam objectives include configuring hybrid and cloud migration, Cloud Connected UC, Control Hub, and advanced dial plans.

Think about the dependencies that can affect migration. User identities, phone numbers, endpoints, calling configurations, messaging, meetings, network connectivity, and security all need to be considered.

A realistic migration scenario might involve an organization that wants to move selected departments to Webex while keeping existing systems for others. You should be able to reason about the coexistence model and the configuration required to support it.

Focus on Security

Security represents 10% of the current exam, but it also influences many other domains.

The v2.0 blueprint includes Webex administration, endpoint security, meeting security, compliance, and the Webex cloud security realm architecture. It also covers identity, key management, indexing, compliance, and content services.

Candidates should understand how security is applied throughout the collaboration environment.

Identity services help manage authentication and access, while key management contributes to protecting information. Compliance capabilities support organizational requirements around content and communications.

The exam also covers Hybrid Data Security, so understand the purpose of this deployment model and why an organization might choose it.

Explore APIs and Programmability

APIs and programmability make up 15% of the current blueprint.

Candidates should understand the Webex App Hub, Developer Portal, RoomOS Portal, device macros, and Webex APIs.

The current objectives include constructing APIs for Webex Messaging, Meetings, Calling, People, and Events.

Start by understanding what an API allows an application or automation process to do.

For example, an organization may want to automatically retrieve information about users, send messages, monitor events, or integrate Webex functionality with an internal application.

You do not need to approach API topics solely as programming exercises. Understand authentication, resources, requests, responses, and the business purpose behind automation.

Learn AI Features in Collaboration

The updated exam has also expanded into artificial intelligence.

Cisco's current objectives specifically include describing AI features in cloud collaboration solutions.

This reflects the increasing integration of AI into collaboration services.

Candidates should focus on understanding AI capabilities at a functional level and how they can improve collaboration experiences.

Do not treat AI as a completely separate subject. Consider how intelligent features interact with meetings, messaging, devices, administration, and the broader Webex ecosystem.

Understand Device Management and Administration

Webex devices are another important part of the current certification.

Study how devices are managed through cloud services, how they are registered, and how administrators maintain device settings and organizational policies.

The current exam also includes macros and the RoomOS Portal within its APIs and programmability domain.

Think about an organization with hundreds of collaboration devices distributed across multiple offices. Centralized management becomes essential for maintaining consistent configurations and monitoring device status.

Practice scenarios involving device registration, configuration changes, and troubleshooting.

Practice Scenario-Based Troubleshooting

The 300-820 CLHCT exam covers configuration as well as troubleshooting, so candidates should practice diagnosing problems in context.

Imagine that users can access Webex messaging but are experiencing meeting problems. Determine what information you would examine before deciding whether the issue relates to users, endpoints, cloud services, or network conditions.

Another scenario could involve a newly migrated user who cannot make an external call. Review the relevant calling configuration, user permissions, PSTN setup, dial plan, and organization settings.

Cisco's current CLHCT training specifically emphasizes configuration, management, and troubleshooting of cloud and hybrid services, devices, and infrastructure components.

Use Current Cisco Collaboration Exam Resources

Candidates preparing for 300-820 should be careful with older resources. Cisco officially retired the CLCEI version on February 2, 2026, and replaced it with CLHCT v2.0 beginning February 3, 2026.

Cisco's current CLHCT learning path focuses on cloud and hybrid configuration, Control Hub administration, calling, migration, security, and APIs.

The previous CLCEI training remains available for skill development and continuing-education credits, but Cisco explicitly states that it no longer prepares candidates for the current CLHCT v2.0 exam.

For additional revision, Cisco Collaboration exam resources can help reinforce concepts and provide extra opportunities to review difficult topics. However, candidates should verify that any supplementary material reflects the current 300-820 CLHCT v2.0 objectives.

Build a Practical Study Plan

Start with cloud collaboration fundamentals, then concentrate heavily on suite and device configuration because it carries 25% of the exam.

Next, work through cloud management, Control Hub, Webex Calling, meetings, messaging, and device administration. Follow this with hybrid architecture and migration, security, and APIs.

A useful progression is:

Foundation: Webex cloud architecture and collaboration services.

Configuration: Webex Suite, endpoints, calling, PSTN, dial plans, and permissions.

Administration: Control Hub, users, organizations, sites, and devices.

Hybrid: Cloud Connected UC and migration from on-premises environments.

Advanced areas: Security, AI capabilities, APIs, programmability, and troubleshooting.

This approach mirrors the major areas in Cisco's current v2.0 blueprint.

Practice End-to-End Collaboration Scenarios

Try designing a complete migration scenario.

Suppose a company has an existing Unified Communications Manager deployment and wants to introduce Webex Calling and cloud-based collaboration gradually.

Start by determining the identity and organization requirements. Then consider Control Hub configuration, cloud connectivity, devices, calling, dial plans, PSTN, security, and migration planning.

Next, introduce a problem: some users can authenticate but cannot make external calls. Trace the issue through permissions, dial plans, calling configuration, and PSTN connectivity.

Another scenario could involve a company that wants to automate Webex administration through an internal application. Determine which APIs and developer resources could support the requirement and how authentication should be handled.

These exercises help connect separate topics into complete solutions.

Approach 300-820 Like a Collaboration Engineer

The current 300-820 CLHCT exam is substantially different from the retired CLCEI version. Today's exam emphasizes collaboration cloud technologies, Webex Suite and device configuration, Control Hub administration, hybrid migration, security, AI capabilities, and APIs.

Candidates should therefore avoid preparing from outdated CLCEI-only materials. Use Cisco's current CLHCT v2.0 exam topics and learning path as the foundation, then reinforce them with hands-on practice and scenario-based revision.

The strongest preparation combines cloud collaboration knowledge with practical administration and troubleshooting. By understanding how Webex services, devices, Control Hub, calling, hybrid connectivity, security, and APIs work together, candidates can build the technical knowledge required to approach the current 300-820 exam with greater confidence.